At Flexischools, we understand that your canteen, uniform shop and other facilities are critical day-to-day operations that need to offer smooth and convenient interactions. That's where we come in! By implementing a Flexischools service solution, students, parents, and staff can interact with your services most effectively, with guaranteed order processing and secure data management. So, while our website has been designed to be simple-to-use and convenient, we have gone above and beyond to ensure the system is reliable, accurate and secure.

Our Values

Brilliant Customer Service – It’s our passion
We are passionate about delivering amazing customer service – it’s innate in everything we do and fundamental to our success. We have high and defined service standards and our interactions are always personal and really satisfying. Our team has received multiple awards, most recently (2015) Flexischools took home three awards for outstanding customer service in the CSIA Customer Service Excellence Awards.

Everything’s Easy – We’re “plug and play”
Our products are affordable, simple to understand and use, fast and reliable and we’re a delight to deal with. We are focused on making life easier by transforming time-consuming, troublesome tasks into simple, streamlined, cost-effective solutions which work well each and every time.

Quality – Expect the best from us
Going the extra mile is a matter of course - going that little bit further in everything we do. We are committed to doing things properly and are focused on the details and putting the maximum resources and energy available into the effort.

Trust – We do the right thing
What's right for our customers and our employees is at the heart of what we do. Our underlying platform of trust is critical to our success. You can rely on us to have your best interests at heart.

Help - Is what we provide
We expect to give a helping hand each and every day - we’re here when you need us. We’re problem solvers who provide peace of mind and inspire trust.

Caring – We’re like family
We care about everything we do and understand individual circumstances, and we’re friendly and approachable. We can empathise with and respect our customers and colleagues because working in a positive, caring atmosphere is important to us.

Our Technology

Our servers are located in a data centre in Sydney, not overseas. We have exclusive use of of our servers giving us better reliability of service and improved security.

Our servers are mirrored, which means that in the event of a fault in one server, we have an immediate failover to our backup servers. The hardware in each of these servers is also mirrored for additional redundancy.

Our connection to the internet is guaranteed to have a 99.999% uptime and is plugged directly into into Australia's fastest and most reliable internet backbone network. Sounds expensive? It is. But the rewards of our investment have been returned to us through the high number of referrals from existing happy customers.

However, technology alone doesn't support a system. That is why we run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with operators who have first-hand knowledge of the system.

Our Achievements

While Flexischools technology is industry leading, it is our focus on customer service which distinguishes us from other providers of cashless systems on the market. We have designed our Customer Support model to ensure that users and service managers get the same level of support and care as they would expect by dealing with the organisation directly.

Flexischools run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with dedicated operators who have first-hand knowledge of the system. Our Operations Centre provides our customer service team with a real-time view of the entire system, so we can ensure all transactions are processed successfully each and every day.

Australian Service Excellence Awards - Highly Commended 2015

Australian Service Excellence Awards - NSW State Winner 2015

Australian Service Excellence Awards - Finalist 2015

BRW Fast 100 - 2014

BRW Fast 100 - 2013

Telstra Business Awards - 2012

Smart50 Fastest Growing

Our Key People

Flexischools has an exceptional leadership team, bringing together years of experience from our core operating areas of technology, finance and management.

Geoff Austen

Managing Director
B. Comm (UNSW), CPA
Connect with Geoff: https://au.linkedin.com/in/geoff-austen-03885433

Geoff is the major shareholder and Director of Flexischools and brings considerable financial and business management expertise to the business. Geoff's previous role was as Executive Director with Macquarie Bank, where he founded and ran the Global Equity Finance and Structuring Division. Geoff holds a Bachelor of Commerce from UNSW and is an accredited member of CPA.

Gillian Smythe
Chief Financial Officer
Gillian is the CFO of Inloop, Flexischool's parent company, and has headed up the Finance function for the past 5 years. Gillian’s previous roles include 10 years at Macquarie Group, where she worked for Finance in the Infrastructure and Specialised Funds Division within Macquarie Capital, and 5 years at KPMG, Sydney. Gillian has been a member of the Institute of Chartered Accountants Australia for over 20 years.

Nina Ketley

Technical Product Manager
Email: nina.ketley@flexischools.com.au
Connect with Nina: https://au.linkedin.com/in/nina-ketley-bb7a1b6